Read this excerpt from a department store's procedural document on handling a customer's refund request. When you receive a refund request follow these steps:

• Be polite and courteous to the customer.

Check if the product being returned is eligible

.

.

A refund should not be approved If the product meets one or more of these qualifications:

• The product is returned more than 30 days after the purchase.

• The product looks used.

• The product is damaged as a result of customer mishandling.

After verifying that the request is valid, follow these steps:

.

Verify the customer's payment details online or credit card, payment ID, or original receipt).

• Make sure the amount to be refunded is accurate,

Based on the information in the excerpt, what step should a store employee take if a customer asks for a refund for a damaged blenc

months after the date of purchase?

A

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Select the correct text in the passage. in richard connell's short story "the most dangerous game," zaroffs aristocratic appearance and dignified manners mask his sinister, animalistic nature. which line from the excerpt best provides a glimpse into his true nature? rainsford's first impression was that the man was singularly handsome; his second was that there was an original, almost bizarre quality about the general's face. he was a tall man past middle age, for his hair was a vivid white; but his thick eyebrows and pointed military mustache were as black as the night from which rainsford had come. his eyes, too, were black and very bright. he had high cheekbones, a sharpcut nose, a spare, dark face-the face of a man used to giving orders, the face of an aristocrat. turning to the giant in uniform, the general made a sign. the giant put away his pistol, saluted, withdrew. "ivan is an incredibly strong fellow," remarked the general, "but he has the misfortune to be deaf and dumb. a simple fellow, but, i'm afraid, like all his race, a bit of a savage." "is he russian? " "he is a cossack," said the general, and his smile showed red lips and pointed teeth. "so am i." half apologetically general zaroff said, "we do our best to preserve the amenities of civilization here. forgive any lapses. we are well off the beaten track, you know." laughter shook the general. "how extraordinarily droll you are! " he said. "one does not expect nowadays to find a young man of the educated class, even in america, with such a naive, and, if i may say so, mid-victorian point of view. it's like finding a snuffbox in a limousine. ah, well, doubtless you