Write about a time when you experienced poor customer service (200 word min.) Include the following: when and where did this take place, how did you as the customer feel, did you escalate the situation (why or why not), what was the resolutionland would or have you returned to
that place of business
3. Write about a time when you experienced exceptional customer service (200 word min.) Include the following: when and where did this take
place, how did you as the customer feel, did you complement the worker, did you tell a manager about the positive experience, and would or
have you returned to that place of business.
4. Compare and contrast these experiences. What was the difference?
5. Reflect on how you, in your job or internship, can provide extraordinary service. Give an example of such an event or share a plan to improve
these skills.