Timothy is a single 28-year old. he is anxious about his future because he doesn’t like is job or the pay. he recently started a new job that requires him to work long hours, so he doesn’t always get enough sleep and eats on the run. he works for a company in customer support answering phone calls from customers who report technical problems with computers. his boss requires him to make sure that all customers are satisfied with their call, but many customers are upset and angry when they call into the center. because he is always tired, he doesn’t feel like doing anything when he gets home. he spends the weekend watching tv and binge eating. his mom calls, but he doesn’t answer his phone.

1. identify all of timothy’s potential stressors.

2. describe both psychological (emotional) and physiological (physical) effects from stress. what would you tell timothy the effects from stress he might experience.

a. physiological effects

b. psychological effects

3. what would you tell timothy about the importance of learning good problem-solving strategies and stress management to reduce stress. can he do anything about his stress? how can he learn to be happier?