Karl wants to make sure he knows exactly why rob is upset with him. during their discussion, kevin gave his full attention to rob and then he responded after he heard everything rob had to say. what aspect of managing information is karl demonstrating?

The correct answer is "use effective listening skills".

Listening is the capacity to precisely get and translate messages in the correspondence procedure. Listening is critical to all successful correspondence. Listening is important to the point that numerous best bosses give listening abilities preparing to their workers.