John became frustrated with an angry customer and responded with abusive language. the worst thing about john's response is it could result in

The worst thing that could happen is that the customer may accuse John of defamation. Defamation is defined as a behavior or action by which an individual damages the reputation of another individual by which it could be observed from John’s behavior of saying abusive language to the customer.

answer; rational if melanie values sleep more highly than the benefits she expects to receive from attending the class;