Chandra needs to participate in an important conference call and plans to use active listening skills. she shuts down her computer, turns off her smartphone, and tells her assistant to hold all incoming calls for the next hour. what technique is chandra using to improve her listening?

Chandra is using a technique known as controlling the surrounding, by cutting of all other communications and distractions. This will help Chandra to focus only on the important conference call without worrying about anything else or being disturbed in the middle of the conference call.

Field of experience occurs when our perconceived notions interfere with our ability to understand the message