Why do those in public service need some basic customer service skills?

the historians cited in the article all agree with one another about the cause of the civil war. despite coming from different backgrounds and cultures, the historians agree that slavery was the root cause of the civil war. the fact that all these historiansgenerally agree with one another makes their shared viewpoints more reliable and valid, especially because the historians have different backgrounds and all work for the well-respected institutions of howard university, clemson university, and the university of colorado.

i believe the answer is: returns on investments, no wages

people who belong in upper class society would most likely get there by obtaining multiple source of income, which a certain percentage of ownership for businesses. since most of them are job creator, they would most likely get their money from profit, not wages.