Is a good example of constituent casework.

The answer is Helping a constituent navigate red tape
constituent casework refers to the response/actions that member of congress gives to provide constituents with help that they requested.
In this context, red tape refers to the formal rules that must be followed by government officials to do something eventhough it may be a hinder to decision making process.

Assistance provided by members of Congress to constituents who encounter a grievance with a federal agency or the federal government. Examples include cases related to political asylum, Social Security benefits, the military, Veterans' Administration concerns and IRS problems