Jalen is attempting to understand the community with which he is working. He chooses to look at the issues in terms of gang violence, the high unemployment rate, and poor health care. Jalen is using .

An informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.