A store owner is trying to decide whether or not to cheat her customers. Which one of her arguments would qualify as a morally praiseworthy decision, according to Kant

An informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.