Which of the following statements about customer needs is true? O a) Satisfied customers will lead to more business. O b) Customer needs often remain the same. O) Customers don't listen to their friends' reviews or advice. O d) Customers are unmotivated by discounts and free service.

Which action best represents the policy of appeasement followed by britain and france prior to the start of world war ii? (a)allowing hitler to annex the sudetenland as part of the munich agreement (b)signing the nazi-soviet pact binding hitler and stalin to peaceful relations (c)sending troops to fight with the liberals during the spanish civil war (d)forbidding the sale of arms to any nation at war