Which behavior would best describe someone who has good communication skills with customers? O a) Following up with some customers b) Talking to customers more than listening to them c) Repeating back what the customer says Od) Interrupting customers frequently

Fallon is on her way to work when she sees a little boy, who is crying and apparently lost. seeing the crying boy makes fallon very uncomfortable and upset. to reduce these negative feelings, fallon stops to the boy find his parents. which theory best explains fallon's behavior?