Which of the following statements is generally true about "resilient" people? a) They get confused easily. b) are open to trying new things. c) They prefer to work with people who are similar to themselves. d) They prefer to focus on many tasks simultaneously.

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.

you answered your own : -/

the vibration from the sound waves messed with the glass and it shattered.

hope this .