When confronted with an angry and emotional customer, the best first step toward service recovery is to: Select one: a. match the person's voice in intensity and volume to gain control of the confrontation. b. gently but firmly tell the person you will not tolerate being addressed in that tone of voice and turn away until he or she calms down. c. listen carefully and with empathy until the customer feels he or she has been heard.

You are a member of the jury for a murder case. the prosecution has presented dna evidence linking the defendant to the crime scene. the defense claims that dna evidence using str analysis with 13 markers is not sufficient to reliably distinguish between people. what do you think? a. the defense is right. str analysis with 13 markers gives a 1 in 1 million chance of two people having the same pattern, leaving a reasonable doubt. b. str analysis is not sufficient. the defendant's entire genome should be sequenced. the prosecution will have to consult a genomic library to make sure their dna evidence is valid. c. the prosecution is right. str analysis with 13 markers gives a 1 in 10 billion or greater chance that two people will have the same pattern. this person was at the crime scene. d. dna evidence is not generally accepted by legal experts.

Insurance premiums paid be the employer on the employees behalf are a benefit. true or false

Census data is an example of: public information. private behavior. private information. public behavior.