Reena picked up her friend Samara after school and gave her a ride home, like usual. On the ride home, Samara snapped at Reena and complained loudly about the mess in the car. What Reena didn't realize was that Samara had failed a test earlier that day and was actually upset about that. What is the best approach for addressing their conflict at this stage of misunderstanding

-Reena says to Samara, "Are you really upset about the mess in my car, or is something else going on?"

Explanation:

It is given that Reena and Samara are best friends. Reena gave a ride to Samara while coming back from school. Samara was very upset as she had failed at a test earlier in the school which made her very upset and annoyed.

So Samara lost her mind and shouted at Reena about the mess inside the car. But Reena was calm and the best way Reena could address the conflict and their misunderstanding between them is to ask Samara calmly about her mental state and enquire her that is it really that the mess inside the car that concerns her or there is something else in her mind for which Samara is upset about.

Reena would like to share Samara's sadness and console for which would solve the misunderstanding between them.

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answer; clelia mosher;