Social Studies, 29.03.2021 17:40, solizj6728
Read the dialogue and then critique and analyse Nthabiseng's responses
Explain in your answer whether you agree that Nthabiseng's responses
show her ability to effectively apply the customer care skills correctly
Nthabiseng's responses show she:
Reacted with a correct emotional attitude to address the customer's
needs
Sees the guest's view points as the reality of the quality of service
offered to customers.
Is knowledgeable about the facilities and services offered by a 5-star
hotel.
Interprets and applies the policy accurately.
Makes the correct choice to resolve every situation effectively.
(10)
8 Page
Answers: 1
Social Studies, 23.06.2019 07:30, faizaanahmed4p7gn2z
Name 2 laws that states can still control today
Answers: 1
Read the dialogue and then critique and analyse Nthabiseng's responses
Explain in your answer wheth...
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