100 points to answer need asap Text Questions Please complete the following questions. It is important that you use complete sentences and present the questions and answers when you submit your work.

Submit the work as a file attachment. This means you will complete all work in a word processing document (e. g. Microsoft Word) and attach the file using the Submit Text Questions activity in your Course Map.

Review Questions
What is the hospitality and tourism industry? What is included in this industry?
What does it mean when we say that the hospitality and tourism industry is "perishable"?
What does it mean that the hospitality and tourism industry has an inseparability of product and consumption?
What are managed services?
What are "moments of truth"? Why are these important?
Critical Thinking Questions
How is globalization affecting the hospitality industry? Give specific examples of some of the changes.
Why is service such an important part of the hospitality and tourism industry?
What are three historical events or aspects that influenced the hospitality and tourism industry? Describe how these events or changes influenced the industry.
Technology is affecting the hospitality industry in a number of different ways. Consider the lodging sector. What are some changes that technology has made in this area? What are the advantages and disadvantages of these changes?
Imagine that you are the general manager of a hotel. What “moments of truth” would exist for your hotel? What could you do to make a difference in these situations?