Why is it important to control your anger? Because people shouldn't see how you feel
Because you should suppress your feelings
O Because you need to think through a solution
O Because it will enable you to make the problem go away

C. is the answer ur welcome

An informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.