Sandra has been working at the Sunshine swimming pool as a lifeguard for the last six months. She has recently been given a promotion. Sandra is now in charge of the running of the pool, including organising staff rosters, keeping the membership database up to date, all book-keeping including keeping track of all outgoing and incoming financials as well as all marketing and sales. Sandra is not experienced in many of these areas and is finding that the demands of the tasks are too difficult. She has recently been absent from work on a regular basis and is complaining of feeling stressed. Explain a support and resolution strategy that could be implemented to assist Sandra.

Which best describes the idea behind the "invisible hand"? producers decide what to make for consumers, which guides the economy. individuals seeking their own self interest benefit the economy as a whole. government sets policy for producers and consumers, which guides the economy. consumers decide what they need and want to buy, which guides the economy.

Martin is managing a production line in a manufacturing plant in the midwest. martin has a quality and productivity problem in one part of the manufacturing process. he discovers that his workers aren't sure what to do. when he asks why they didn't ask questions, the universal reply is, "we midwesterners don't ask questions, we just do." martin decides to address this problem by offering recognition rewards for anyone who asks the most job-related questions each month that lead to process improvements. unfortunately, martin finds the program doesn't work. when he further questions his workers, he discovers that no one wants to be the first to ask questions. as a group, workers still feel that they should figure it out on their own and not ask questions. martin finds carmen, one of the workers that everyone else admires, and talks her into being the first to ask questions as part of the program. after about a month, several other people begin to submit questions, and soon everyone in the plant is asking questions. refer to case 6.1. martin's plan failed initially because he didn't consider the power of on attitudes.

Knowing that you will be punished for breaking mom's favorite dish is a function of the