Which of the Hawthorne Studies found that the social group’s influence on worker behavior exceeded leverage exerted by the formal organizational power structure?

Bank writing room study

Explanation:

Hawthorne studies were experimented by the Western Electric company at the Hawthorne plant in the 1920's. The studies unfold the experimenter effect and social effect.

The second phase of the studies is the bank writing room study which entails the it's social effects.

In the studies, some athropologists from Harvard were called to design help design the study. They placed some workers in a special room and an observer was placed there so as to observe Everything or activities going on in the room.The kind of work done

in the special room was assembling telephone switching equipment. The phase were divided into three which involve wiring, soldering and inspection.

The first few days, the workers could not talk in the presence of the observer and after sometimes normal activities resumed. The social organization of the group was looked at, they kept track of performance variables, like quality of work and amount of work.

This make the social group’s influence on worker behavior to exceed leverage exerted by the formal organizational power sstructure.