Amanda was upset about the service she received when she was shopping at a department store in the cosmetics department. First, the different sales people in the area were clustered together talking and laughing and not paying attention to any customers. Then when Amanda asked for her regular color of foundation which was priced at $49, the sales associate simply stated that they were out of stock and did not offer an alternative. Amanda went to the customer service desk and asked to speak to the store manager. What can the manager do to recover from this service failure?

Encourage Amanda to complain by listening without interruption.

Explanation: Based on the content, Amanda's dissatisfaction could be inferred from the fact that the sales people failed to pay necessary or adequate attention to customers when trying to make a purchase. These sort of customer service behavior could lead the customer to believe that he or she isn't important, which is a bad customer service behavior. In other to correct or make amends, the manager must encourage Amanda to make his complaint, giving him the necessary attention and audience, which the junior staff didn't afford him.

first of all, it's important to say that the book we shall not be moved, written by joan dash, is about the first strike of women in the united states in the year 1909. the best historical detail to clarify the reader's undertanding is the phrase "general strike". this strike involved women working at a garment factory who decided to protest   long working hours, low wages and brutal conditions. this strike became known as "the new york shirtwaist strike" or "the uprising of the 20,000". the strike mostly involved jewish women who did not speak english or who had a basic knowledge of the english language. finally, the strike went on from november 1909 until february 1910.

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