Conflict can be beneficial to organizations, stimulating cohesiveness and creativity, as well as having the opposite effect. Provide an example of your experience with conflict that was beneficial. How was the situation resolved? What are the positive results that can come from organizational conflict?

ANSWER:

Organizational conflict is a state of misunderstanding and disagreement between person's in an organization. This conflict can be seen in decision making in an organization. During decision making on how a business should be done, the managers will always have conflict on which decision to take, this will help them to make a perfect decision that has been properly weighed. Conflict can be beneficial to an organization in decision making.

During my job as a professional sales staff at AXA Insurance PLC, I had a conflict with my manager. He sent me a mail, addressing me as Mike, which he always call me, instead of Michael, which is my formal name. I replied his mail and demand he send an apology mail for addressing me as Mike, instead of Micheal, and to resend his mail with my formal name. It brought in conflict between I and my manger, as I refused to carry on the task in the mail. The situation was resolved by the HRM who demands my manager should apologize to me, and address me properly. The manger did, and this brought in respect and value between I and my manger, as he understands what I value and has to respect that.

One of the benefits in organizational conflict is that it helps in decision making, and also it helps to bring in better understanding and value among workers. As one understands what the other values, after a conflict.

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