First the scanner broke down, then the person in the next office started arguing loudly on the phone, now Marc can't find a file he has been looking for. His head hurts, shoulders are tense, and back aches. The problem represents and the results are .

The problem represents STRESSORS and the results are STRAIN.

Explanation: In psychology, a stressor is defined as an environmental condition that causes emotional pressure.

Strain is defined as the result of stress.

The stressors here are: the broken scanner, the missing file, the loud argument. While the strain are: head hurting, back ache and tense shoulders.

answer; formal diagnosis (vera wand formal dress);

answer; francis cecil sumner;