James obeyed the commands of his military unit officer to engage in destructive behavior that was sharply inconsistent with James' ethical values. The discomfort associated with James' awareness of the inconsistency between his values and his actions best illustrates:

cognitive dissonance          

Explanation:

Cognitive dissonance: In psychology, the term "cognitive dissonance" was proposed by a psychologist named Leon Festinger during 1957, and is described as a process through which an individual feels, desires, or strive for some internal "psychological consistency" in order to function properly or mentally in the outside or the real world.

In cognitive dissonance, an individuals behavior contradicts his or her thinking process.

In the question above, James behavior illustrates cognitive dissonance.

productive most commonly means: achieving or producing a significant amount or result.

explanation:

productive can also mean:

these depend on how the word productive is used. most likely productive will mean   achieving or producing a significant amount or result.