occurs when people’s subjective confidence in their decision-making is greater than their objective accuracy. For example, Penelope thinks she is a superb writer and editor, but her reports are always filled with typos, grammatical errors, and sentence fragments.

Over Confidence occurs when people's subjective confidence in their decision-making is greater than their objective accuracy.

Explanation:

Every individual is attempting to use their plan of action to complete the work. But the decision-making process should be effective as well as the vibrant one to tackle the situation when any obstacles occupy in the working mode of operations. So all individuals should also get prepared to get objective accuracy more than then by having self-confidence in the decision-making process.

In the given example, Penelope always plans to execute her deeds in a useful way to attain the desired result. But she fails to draw attention towards contributing to the operational side. Though she has a strong knowledge of reporting, She lacks in drafting the reports because of her over-confidence and she did not involve herself in practicing in drafting the reports without any grammatical errors.

your answer is "graduates" hope this

answer; an active listener;