Cole works at a car factory assembling door frames. While he knows that he contributes to the larger project, Cole never sees the final product, a car. This makes him feel small and dehumanized so he often calls off work. This is an example of which shortcoming of bureaucracies?

Bureaucratic ritualism                

Explanation:

This is an example of bureaucratic ritualism. Bureaucratic ritualism occurs when individuals in an organization are subject to rigid rules and practices even though these rules affect their goals and productivity negatively. This often leads to low job satisfaction.

Cole's productivity is reduced due to frustrating bureaucratic rituals/rules that prevents him from seeing the final contribution of his work and hence he is unsatisfied with his job and calls of work often. In conclusion, the bureaucratic rules/rituals which are meant to increase productivity is indirectly reducing it, this is a short coming of bureaucratic ritualism.

answer; i believe the correct answer is customer,manufacturer, service provider,general public ; quality is primarily the responsibility of all all employees in the organization.