Herzberg's research identified several factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate.

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Herzberg's research identified several factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate.

A. inferior

B. hygiene

C. negative

D. retroactive

The correct answer is letter B. hygiene.

Explanation:

There are several theories that concern motivation in the workplace. Herzberg's theory is known as the two-factor theory because of the two factors identified as the cause of either motivation or dissatisfaction. According to Herzberg, motivation is caused by motivators, which are more intrinsic, concerning the job itself (achievement, responsibility, recognition, growth, etc.). On the other hand, hygiene factors (salary, security, supervision, work conditions etc.) are more extrinsic to the workers. They do not motivate, but their absence causes workers to be dissatisfied.