According to sociologist Arlie Hochschild, feeling rules apply to our occupational roles. Although all jobs place some burden on our feelings, occurs only in jobs that require personal contact with the public or production of a state of mind (such as hope, desire, or fear) in others.

Emotional labor

Explanation:

According to theory of Arlie Hochschild, emotional labor is displayed by workers and employees when they try to hide their emotions in particular job to portray themselves.In such situations, employees, manage or suppress their emotion.

This behavior is used for interacting with the customers, co-workers, managers and other people.They keep their emotions to self or regulate it in order to achieve different state of mind for interacting with people.

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