If, as a manager, you believe that your job is to encourage participation and to create a work environment that makes full use of the human resources available, what approach to motivation are you using?

Herzberg’s Two-factor Theory

Explanation:

This kind of motivation is based on two theories.

The first theory is hygiene which includes pay, working conditions, job security, interpersonal relations.  Herzberg believed that when this factors are adequately taken care of, then motivating employees will be easier. The absence of this factors will lead to dissatisfaction but it is not enough to motivate employees. This leads to the second theory of motivating the employees.

The second theory is the motivation itself which can include promotions, career opportunities, e.t.c. Then the tasks can include a wide range and more responsibilities given to the employees.

Herzberg Two Factor Theory of Motivation

Explanation:

Herzberg believes that there are two stage in the process of motivating employees. First, managers must ensure that the hygiene factors are not deficient. Pay and security must be appropriate, working conditions must be safe, technical supervision must be acceptable, and so on. By providing hygiene factors at an appropriate level, managers do not stimulate motivation but merely ensure that employees are " not dissatisfied." Employees whom managers attempt to " satisfy" through hygiene factors alone will usually do just enough to get by. Thus managers should proceed to stage two—giving employees the opportunity to experience motivation factors such as achievement and recognition. The result is predicted to be a high level of satisfaction and motivation

the answer is d. amendments.

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