Rick Lee, a milk delivery man in New York, delivers dairy products to 200 customers weekly. The quality of the service Rick provides to his customers is based on customer expectations. All of the following determine the expectations of Rick’s customers EXCEPT:
a. customer needs for fresh milk delivered weekly.
b. customer experiences with milk from a grocery store.
c. Rick's ability to provide anticipated dairy products.
d. word-of-mouth comments about Rick's product and service

d)Word ofnthe mouth comment about Rick's products and services.

The comments made by Rick's customers are not their expectations because it does not affect the quality of Rick's product.

Explanation:

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