incidents focus attention on employee behaviors that make the difference between executing a job effectively and executing it ineffectively.

The correct answer is critical incidents.

Explanation:

This term means a procedure made to create solutions when something of great gravity occurs.

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answer: ‘no one should be discriminated against because he or she is not from a minority group’

because—> affirmative action means ‘a policy or program that provides opportunities for traditionally disadvantaged groups to them overcome the effects of discrimination’