Social Studies, 24.02.2020 22:44, gamerdoesart

Willie was working on a new performance appraisal process. Unfortunately, he decided to measure telephone communication skills for all of his customer service representatives, but none of his customer service representatives use the telephone. They all communicate with customers online, using a chat function. In performance measurement, this indicates a-

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Willie was working on a new performance appraisal process. Unfortunately, he decided to measure tele...