If i have a grievance with my grade in the course, i would contact the instructor to discuss that grievance. if the grievance is not resolved at that time, my next step is to contact

The chair of the related department

Explanation:

If I have a grievance with my grade in the course, I would contact the instructor to discuss that grievance. If the grievance is not resolved at that time, my next step is to contact the chair of the said department.

The chair of the said department holds higher authority and higher knowledge as per the position criteria in the given subject. If the instructor is unable to solve a child's issue, a department head is ought to be able to solve it. He has authority over the instructors as well.

in about winter like late november to january