Most customers want to achieve a fair solution following a service failure. all of the following factors affect a person's perceptions of "fairness" in these kinds of situations except?

E). The firm's policy on service recovery.

Explanation:

As per the question, the component or factor that would influence the 'fairness' and candor of an individual's perceptions would be 'the firm's policy on service recovery' as considering the family's policy would significantly influence the decision and make it 'biased' that would ruin its(solutions') universal efficacy. The other options would assist in determining a fair and objective judgment regarding the 'solutions to cope up with service failure' as analyzing 'the customer's experiences', 'observation of treatment of other customers', 'the essence or gravity of service failure', and 'the assessment of stories relating to service failure' would assist in reaching an objective solution. Thus, option E is the correct answer.

1. state-issued photo ids. provide them for free for those who can't afford them.

2. the system we have seems to be working nearly perfectly. seems like about 31 cases per billion votes cast

3. the national policy for hiring new employees which requires proof of eligibility to work. there are something like 20 types of identification which can be used for this.