Helen was working with a team that was led by a competent manager, richa. richa created a work environment that allowed all members the leeway to voice their opinions about the primary objectives of the team as well as of the organization, without any inhibitions. she also strived to develop a mutual and constructive road map for the organization from among the various views of the team members. which skill of transformational leadership best describes the manager’s behavior?
a) building shared visio
b) maximizing group effectiveness
c) accomplishing a group goal
d) maintaining a satisfactory interpersonal climate within a group

Martin is managing a production line in a manufacturing plant in the midwest. martin has a quality and productivity problem in one part of the manufacturing process. he discovers that his workers aren't sure what to do. when he asks why they didn't ask questions, the universal reply is, "we midwesterners don't ask questions, we just do." martin decides to address this problem by offering recognition rewards for anyone who asks the most job-related questions each month that lead to process improvements. unfortunately, martin finds the program doesn't work. when he further questions his workers, he discovers that no one wants to be the first to ask questions. as a group, workers still feel that they should figure it out on their own and not ask questions. martin finds carmen, one of the workers that everyone else admires, and talks her into being the first to ask questions as part of the program. after about a month, several other people begin to submit questions, and soon everyone in the plant is asking questions. refer to case 6.1. martin's plan failed initially because he didn't consider the power of on attitudes.

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Which group of georgians would have been most likely to support lester maddox? african americans women white men political activists