Social Studies, 18.12.2019 02:31, juliajordan427

Ravi works in customer service for a company that has a high volume of dissatisfied customers who often express their anger in hostile and combative ways. consequently, ravi must often engage in

a. emotional labor
b. empathy
c. disinhibition
d. emotional contagion

Answers: 1

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Ravi works in customer service for a company that has a high volume of dissatisfied customers who of...