Kerri hands a guest a room key, smiles, and says, "if we can do anything to make your stay more pleasant, don't hesitate to call us." a trainer in the background makes some marks on a paper on a clipboard. a training program that emphasizes the degree of sincerity or friendliness with which guest service is delivered is likely based on which of the following types of training objectives?

a. on-the-job behavior
b. learning-acquired
c. critical-incident
d. reaction-based

a. on-the-job behavior

Explanation:

On-the-job training is aimed at grooming professionals to deal with guest with honesty, sincerity and friendly attitude. For better guest service, behavior of the professionals is utmost important because it friendly behavior pleases the guests. Kerri's behavior is exactly as per the norms he has learnt during training and what he demonstrate in a practical way.

in this scenario it would be the consumer demand as most influential in making the decision. the band members need to figure out where and from whom they will make the most money, in other words who out of the two consumer groups - football fans or car drivers - will spend their money, who is more likely to contribute to their cause and buy what they are offering.

the answer is true!