Kim is an asian woman in her thirties. she enjoys shopping and going to her local mall on the weekends when she's not working. kim lives in a mid-sized community where there is limited ethnic diversity. her husband is white and so are her friends. there is one particular store, where kim and her friends shop, in which many of the clerks are white women in their late fifties to early sixties. they are very friendly and attentive to kim's friends, but not to kim. kim will sometimes have to wait for a few minutes at the checkout before receiving assistance. what is kim experiencing?