Susan is an outgoing woman. she is very confident and has a strong sense of self. she works in a busy, competitive office in sales and marketing. susan has many friends at work because she has learned that she needs to balance her strong, outspoken personality with being tactful and sensitive to others' needs. there are times that one of her coworkers does or says something that hurts susan's feelings during a department meeting. rather than reacting and saying something that may be rude, she waits and talks with her coworker in private after the meeting. why is susan choosing to respond this way?