Glaler, a large-scale cell phone manufacturer, has a robot in each of its outlets that studies a customer's usage history and suggests a model of glaler's cell phone that is most likely to suit the customer. this scenario best illustrates

This scenario best illustrates Organizational Innovation

Explanation:

Organizational innovation is when an organization comes up with new ideas , products , technology , process and strategy and they introduce them into their business in order to improve it efficiency and to work effectively.

Adopting new ideas into the business improves how they do things and it may be necessary to our changing world that is becoming more dependent on technology. Adoption of new ideas may also help the business maximise their profit while increasing and improving the way they work such as the business above using a robot which is a technological innovation.