The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet or printed materials for students to purchase each term. the management department is implementing a innovation.

Process innovation

Explanation: Process innovation is the techniques through which the improvement in production and value of service can be brought with new and efficient process. The scheme used in the change for innovation are equipment and tools, methods, software etc.

The case mentioned in the question is also about the process innovation as the management department is changing the course printed material to be posted on the site instead of selling them students. This will increase efficiency as student's money and paper will be saved .

the correct answer is option c. elenita versus "early puerto rican decor" is the best example, out of all the options, of a cultural conflict. a cultural conflict is defined as what happens when different cultures, that have different values and believes, clash. elenita not liking or accepting the puerto rican style of decoration, would represent that she does not identify herself with the puerto rican culture, therefore does not want to have decorations influenced by that culture.