Social Studies, 16.09.2019 19:30, AM28

The is based on a set of cause-and-effect linkages between internal and external performance, and in this fashion, defines the key performance measurements on which service-based firms should focus. select one: a. malcolm baldrige performance excellence program b. value chain model c. balanced scorecard d. service-profit chain model

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The is based on a set of cause-and-effect linkages between internal and external performance, and i...