The nurse observes that two staff members have been in frequent conflict for the last several weeks. the nurse schedules a meeting with both staff members after observing them argue while putting a client back to bed. when meeting with the staff members, which statement by the nurse is most appropriate?
a. “one ground rule guiding this discussion is no negative comments are allowed.”
b. “one of you will speak first, and the other person will refrain from commenting until the first person is done.”
c. “i am here to listen. my expectation is for the two of you to work this out without intervention.”
d. “summarize what you hear the other person saying. the other person will then validate the summary.”