The correct answer is (b.) fixed cost. Fixed cost is a cost that stays constant or a process. This is an indirect cost that does not vary with the level of good and services that are produced by a business.
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Old telephone. is prehistoric object
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An informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.