Diane marshall is an office manager. her awareness of her own and others' emotions is almost nil. she's moody and unable to generate much enthusiasm or interest in her employees. she doesn't understand why employees get upset with her. she often overreacts to problems and chooses the most ineffectual responses to emotional situations. diane has

Urban growth invariably feeds increased commercialization and industrialization. it requires continually expanding land areas. when urbanization rates are high, and countries do not have the institutional and managerial capacities or economic wherewithal to manage such rapid growths, they exert intense pressure on the types and nature of the resulting settlements. they contribute to the development of overcrowded slums and shanty towns without adequate essential services and necessary infrastructure.-by asit k. biswas and cecilia tortajada