Abusiness and its workers are in conflict the business wants to keep pay and benefits the same while workers want paid to increase who must they meet to decide what to do

This is a labor-capital conflict. If the impasse is unresolved even after third party interventions like mediation, arbitration or fact finding, a case can be filed to NLRB (National Labor Relations Board).

NLRB is an independent federal agency which enforces National Labor Relations Act. It acts to prevent and remedy unfair labor practices committed by private sector employers and unions.