6. Your client, Mr. Robins, is 87 years old.
Mr. Robins loves to tell stories from his days
playing minor league baseball. You have
heard every one of his stories multiple times.
As a home health aide, what would be a sign
of effective communication skills?
A. Remind Mr. Robins that he already told
you this story
B. Bring a new book or magazine for Mr.
Robins.
C. Ask Mr. Robins to write the story down.
D. Smile and listen to Mr. Robins' stories