Identify three potential questions you need to answer before placing an outgoing call for your supervisor. Before transferring a call, what should you tell the person on the other end of the line?
It’s a good idea to give callers being transferred in case they're disconnected.
Call is a service that informs you another call has come in that needs to be answered.
Identify the five rules to follow when taking detailed messages.
When leaving a voicemail message, it’s important to repeat and .
When leaving a voicemail message, it’s important to provide .