In the middle of the night, you are dispatched for the report of a sick person at the bus stop at the corner of Pennsylvania Avenue and 6th street. As you arrive on the scene, you find a middle aged man pacing back and forth at the bus stop. He is shouting that he needs to go to Albuquerque tonight to stop his pain. He then asks you why you are there.

What types of conditions contribute to or cause a situational Crisis?
What are the four phases of a situational crisis?
What are the three communication tools you can use to help communicate with this patient?