You are remodeling your kitchen. you’ve contacted two tiling companies who gladly told you how long it took their workers to tile of a similar size jim completed half the floor in 8 hours. pete completed half of the other floor in 7 hours. if pete can lay 20 more tiles per hour than jim, at what rate can jim lay tiles
One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%